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9 Front Desk Receptionist Resume Examples for 2024

Front Desk Receptionist

Best for senior and mid-level candidates

There’s plenty of room in our elegant resume template to add your professional experience while impressing recruiters with a sleek design.

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• Front Desk Receptionist Resume
• Front Desk Receptionist Resumes by Experience
• Front Desk Receptionist Resumes by Role
• Write a Resume for Front Desk Receptionists

Front desk receptionists have a broad range of responsibilities throughout all industries. They’re the face of the company and handle office management with exceptional communication skills while wearing many different hats.

Determining what content is important to hiring managers and  how to write your resume  or AI cover letter for this exciting field can be difficult. That’s why we analyzed hundreds of front desk receptionist resume samples from all levels of experience and industries. We learned what works to help you get more interviews in 2024.

The hardest part of  resume building  is getting started.  Our nine front desk receptionist resumes helped land jobs in 2024 , so they’re a great launching pad.

Front Desk Receptionist Resume Example

or download as PDF

Why this resume works

• For example, did you help improve the efficiency of scheduling? Did you reduce the errors in billing? Improve customer satisfaction scores?
• A worthwhile summary should showcase your specializations and many (10+) years in the industry. Don’t forget to customize it by mentioning the target business by name. 
• Metrics are the best way to display your impact in your bullet points, as they’re concrete, measurable, and help break up chunks of monotonous text.
• Don’t forget to  check your resume  score with our free tool to gain the recruiter’s attention and increase your chances of an interview.

Beginner Front Desk Receptionist Resume

• Weave together your skills and achievements to give recruiters a hard time not choosing you.

Entry-Level Front Desk Receptionist Resume

• Do you have a specific interest in the position or company to which you’re applying? Mention that! However, if you’re not planning to customize your objective for each role you apply to, then you’re better leaving it off entirely.
• All work experience demonstrates some level of responsibility. In addition, any experience you’ve had interacting with customers applies to becoming a successful front desk receptionist.

Gym Front Desk Resume

• Leo’s description of his stint as a receptionist at Lockheed Martin makes for a great example here. He screens 78 calls daily, contributes to cutting company-wide paper consumption by 43%, and oversees 1,400 pages of archival content.

Front Desk Associate Resume

• Is the company looking for someone familiar with Pipedrive? Then, you could show how you used this tool to track customer purchase patterns for optimizing product placement and sales. Or do they demand Hootsuite proficiency? Elucidate instances when you deployed it for strategic social media management.
• Further your alignment and connection with the company in your front desk receptionist cover letter .

Front Desk Dental Receptionist Resume

• It also went a step further to show how exemplary customer service led to increased retention rates, and that’s good for business.

Front Desk Medical Receptionist Resume

• As a front desk medical receptionist, customize your resume by how your work directly (and positively) impacted the office through your exceptional customer service skills and understanding of medical office best practices. Cite specific data-driven examples, including process improvements and patient-centric techniques.
• Your front desk medical receptionist resume should highlight the scope, responsibilities, and specific medical office niche (dental, family practice) experience. This will catch the hiring manager’s eye looking for that “right fit” for their company.
• List any  special skills on your resume  related to the medical field like medical terminology or medical software. This sets you up for success as employers see you’re qualified for the role, especially if the job description prefers candidates with your specific skill set.

Hotel Front Desk Receptionist Resume

• Your hotel front desk receptionist resume should include your strong communication skills using sales techniques to improve the customer experience (and hotel revenue). Be sure to indicate your confident communication expertise and customer service experience. This appeals to employers because they see your keen ability to collaborate and meet (or exceed) guest standards.
• Mention your leadership abilities, including training new team members or coaching existing team members. Hiring managers will be less likely to question your leadership savvy and more apt to contact you for an interview. Always list the results of your leadership efforts using numbers.

School Front Desk Receptionist Resume

• Your school front desk receptionist resume should showcase your ability to manage different projects and responsibilities and handle a high-volume customer service of diverse populations (for example, staff members, school administrators, students, and parents). Discuss your education field’s nuances, including best practices and communication channels.
• Bonus: Highlight any responsibilities outside of the “normal” scope of a school front desk receptionist (for example, nurses station, reporting, direct administrative support). This gets you noticed.

Related resume guides

• Operations Manager
• Medical receptionist
• Human Resources
• Office assistant

How to Write a Resume for Front Desk Receptionists

Making a resume is a snap with these four easy steps. You’ll make a stellar first impression with these practical and specific tips for building a front desk receptionist resume in 2024:

Front desk receptionists are the face of a company, so choose a resume template that reflects your professionalism, friendliness, and helpfulness. If you’re looking to work for a company that appreciates business casual like a law firm or doctor’s office, you’ll do well with a professional or elegant resume template, which has enough personality to stand out but still exude class and respect. On the other hand, if you’re hoping to help folks get signed up at the gym, organize communication and admin work for a startup, welcome folks into a travel agency, or anything that’s a bit more casual, creative templates that use a little more color will be a wise but fun choice.

Communication—interpersonal skills as well as written communication—and prioritization are among the most important skills as a receptionist. While other job seekers largely take advantage of “communication” in their resumes, this really can’t be emphasized enough for a front desk receptionist.

Besides listing communication and prioritization in the skills section on your resume , look for ways to demonstrate those skills in action in your work experience section. For instance, did you serve the front desk while also registering guests, logging requests, and finding resolutions to customer problems? That says you’re good at prioritizing tasks—all without ever using the word “prioritize.” Pretty cool.

Write your resume with the specific industry in mind. A front desk receptionist for an insurance company will have some different responsibilities than in the medical industry. Think about the most important responsibilities required in the role you want. Will you be scheduling appointments for clients, completing data entry, or answering and redirecting calls? If so, talk about past work accomplishments and success where you may have done things like:

◉ Confirmed client appointments 24 hours in advance to reduce no-shows by 22% ◉ Reduced paper use by 36% with data entry of student and testing records ◉ Addressed 80% of client concerns without redirecting or putting the client on hold

You’re a company’s ambassador, so it’s vitally important that you catch typos and mistakes in your resume.  Check your resume  a couple of times and even have a co-worker or a grammatical guru friend take a look for you. Since you so often serve as someone’s first impression of a company or organization, don’t let a silly mistake like the wrong letter in an email address keep you from getting a call for an interview.

Stephen is the co-founder and CEO of BeamJobs. He started his career in data fulfilling the dream of little kids everywhere: working for an insurance company. He then moved on to work in edtech for a company called Chegg before venturing out to start BeamJobs. Things have come a long way after countless “learnings” (fancy word for mistakes), and BeamJobs has now helped 2.5M+ people create their perfect resume. Stephen and BeamJobs have been featured on awesome sites like Business Insider, Chicago Tribune, Dallas News, Baltimore Sun, the Daily Press, Zendesk, HubSpot , and loads more.

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How to write a impeccable front desk resume?

[ Click here to directly go to the complete front desk resume sample ]

Organizations are careful with who they employ as the face of their company.

This is why it’s important that your resume is a reflection of your amazing personality and displays the qualities that you possess proficiently.

This blog will help you come up with front desk resume ideas that will help you build a spectacular front desk resume profile and get you closer to the shortlist that you crave.

Here is a summary of our Front Desk Resume 2019 Blog:

• Do not use "CV or Resume" to label your hospitality resume, instead write your full name as the header.
• The reverse-chronological format is the ideal front desk resume format to build all sections of your front desk resume.
• Never skip over framing a fitting hospitality resume objective/summary.

Read this blog to arm yourself with the information that will make you the master at writing hospitality resumes. Take heed of the hospitality resume examples and hospitality resume samples provided in this blog.

By the end of this blog, you will be able to write a job-winning resume by learning:

• What to write in your front desk resume and how to write it?
• How to frame your professional experience section in a front desk resume?
• How to build ATS-targeted hospitality front desk resumes?
• How to optimize your front desk resume skills effectively?

Make use of Hiration's Online Resume Builder which comes with a huge library of hotel resume samples. Just fill the details and you are done.

Here is a list of all that you will learn through this blog:

What is a Front Desk Resume & why do you need it?

[ Back to Table of Content ]

A resume acts as the first mode of contact between you and your recruiters. It helps you communicate your efficiency to the recruiters and provide a window to your work ethic and candidature.

A factor that every applicant should be aware of today is the Applicant Tracking System or ATS. It is a tool used by most recruiters to filter through all the applicants and pick out the most suitable ones.

It works on logarithms that scan the applications for keywords among other criteria to save the time of the recruiters. So, however you may be an amazing candidate, the recruiter will never get a chance to even lay eyes on your resume if it does not get parsed by the ATS.

So, aim at writing an ATS-friendly resume by using appropriate keywords that are relevant to the specific job that you are applying for.

This blog will help you figure out how to draft an ATS-compliant resume that can help raise your chances of being shortlisted for the job.

Need a checklist to breeze through the task of writing your resume? Read the do’s and don’ts of writing resumes to build an impeccable hospitality resume.

Front Desk Resume Sample

Take a look at our complete front desk resume sample below to know what an ideal resume should look like:

• Welcomed guests and addressed ~20+ inquiries daily & requests in a timely & efficient manner to resolve guest concerns
• Informed clients about the payment methods & verified 50+ credit cards data on a daily basis
• Supervised 15+ housekeeping staff members to make sure all rooms are clean & can be allocated to new guests
• Orchestrated rate negotiation and invoicing for 200+ large clients & business guests
• Handled 3 vendors , balanced monthly vendor statement & invoices and negotiated with the vendors to crack the best deals
• Trained 3 new front desk employees to make sure they are familiar with all the hotel products, services, facilities & pricing
• Oversaw front desk expenditures , sign-in & sign-out logs, and total calls received in a day by maintaining a log-book
• Planned and scheduled 20+ conferences & 3+ trips of the managers on a weekly basis at the best possible prices
• Managed the kitchen stock and front-desk inventory to ensure that it's updated and carries all the latest tools & equipment
• Won 'Client Appreciation Award' from the management for working assiduously | Jun '18
• Received 'Employee of the Month' award out of 200 employees | Jun '19
• Top 10 percentile of the class
• Certified Front Desk Representative | American Hotel & Lodging Educational Institute | Jun '16
• Languages : English, Spanish, German, French

Front Desk Resume Format

Use one of the following 3 front desk resume formats:

• Reverse Chronological Resume Format
• Functional Resume Format
• Combination/Hybrid Resume Format

Choose a suitable front desk resume format depending on the stage of your career. The number of years of work experience you have will determine the format that will work best for you.

Determine which front desk resume format will work best for you by reading the following:

• Functional resume format : Ideal for entry-level professionals/freshers. Although, you should be mindful that it is not very ATS-friendly.
• Reverse chronological resume format : It can be used by entry- to mid-level professionals.
• Combination/Hybrid resume format : Ideal for senior-level professionals/frequent job-switchers/professionals with career gaps as it focuses on your skillset rather than the dates of your employment history.

Front Desk Resume Length

A 1-page resume works in most cases as an overly lengthy resume can be too tedious to read and will probably turn off the interest of recruiters.

However, if you have been in the workforce for more than 10 years, you may need more space and a 2-page resume will work fine for you. But, try to stick to that length only.

Front Desk Resume Sections

Pay attention to each section of your hospitality resume, even if it seems insignificant or not utterly important.

Find below the list of all the standard sections that should be drafted in your front desk resume:

• Personal Information
• Profile Title
• Summary/Objective
• Professional Experience

You can also frame the following optional sections if space allows or if you feel they will add value to your front desk resume:

• Certifications
• Awards & Recognition
• Volunteering Experience
• Additional Information

Read Hiration's 2022 Guide to sections in a resume to learn more about how to frame these sections and get more front desk resume ideas.

Use Hiration's Online Resume Builder which comes with a huge library of pre-filled & pre-designed hospitality resume templates that can be customized as per you want.

How to write your Front Desk Resume

Follow these three important stages of resume writing to build an effective shortlist-worthy resume:

• First Stage: Master Front Desk Resume
• Second Stage: First Draft of Front Desk Resume
• Third Stage: Final Draft of Front Desk Resume

Further, we will discuss these three stages in detail and explain why it is important to take this approach.

Master Front Desk Resume

We start easy by just dumping every information you can think about regarding your employment history and your educational details in one source file.

This is a master folder which will be further used to write the hotel front desk resume that you will be sending out to recruiters.

Not only will you be using the master draft to write your front desk resume in the present time-line but it will also be used in the future to make updates to your front desk resume.

Begin by listing every piece of information in your master front desk resume. It doesn’t limit to details that you think are relevant. You never know what information you may need, so do not discriminate between any information and list everything down.

This also means that you will not have to rely on memory alone. Thus, saving both time and effort.

First Draft of Front Desk Resume

In the second stage, you have to create the first draft of your hotel front desk resume by framing these sections:

• Certification (if any)
• Awards & Recognition (if any)
• Additional Information (if any)

Always remember that the standard sections are compulsory and the sections marked ‘if any’ are optional and should only be framed if they apply to you.

Final Draft of Front Desk Resume

In the third and final draft of writing your hotel front desk resume, you should frame the following sections:

• Key Skills : Curate your front desk resume skills section at the second-to-last step as to write this you will have to scan through your resume, specifically the professional experience section to pick the most effective skills and replicate them in this section.
• Summary/Objective : Curate this section at the very last while writing your front desk resume. This is a brief overview statement of your resume and here you need to highlight your achievements and contributions.

Ensure to read our guide on how to write a resume to learn more about the resume-writing process.

Front Desk Resume: Header

The header of your resume is by default your real full name. Using your name gives your resume a unique identity and makes it stand out from the other competitors.

Employ the following points while framing the header of your hotel front desk resume:

• Write your full name on the topmost part of your resume in 16-20 font size.
• This should be the largest text in your resume.
• Initialize any middle name, if you have one. For example, Michael Gary Scott should be written as ‘Michael G. Scott’.

Read Hiration’s 2022 Guide To Writing The Perfect Resume Header to learn the craft of curating a perfect header for your front desk resume and obtain even more front desk resume ideas.

Given below is our hospitality resume sample illustrating the ideal resume header:

Build your resume with Hiration's Online Resume Builder for a higher chance of being shortlisted.

Front Desk Resume: Personal Information

If your resume were to be shortlisted, the recruiters would need the information to get in touch with you. The personal information section will furnish these details.

Given below is a list of what an ideal personal information section should contain:

• Your functional mobile number
• Your professional email ID
• Your current location of residence

Hiration Protip : We will advise you to not give out your marital status, religious affiliation, or political inclination. Most countries have even forbidden it by law to mention these as it may lead to biased hiring.

Updated Mobile Number

Sometimes recruiters might want to interview you over the phone or want to schedule an interview. Hence, you should provide an active mobile number that you are readily available on.

Be careful while writing your number and avoid typing mistakes as it may lead to a potential recruiter never being able to get in touch with you.

Below is the correct format for writing your mobile number:

• Use your country’s ISD code as a prefix before your phone number
• Put a plus sign (+) before the ISD code
• Eg: +1 42695 82170

Professional Email Address

Emails are convenient and professional means of communication. So, provide an email ID that you created keeping in mind that you need to sound professional.

Use your name to frame your official email ID. Example: [email protected] or [email protected]

Do not give out casual email IDs with childish names because it can make your application seem not-serious. Example: [email protected] or [email protected]

Current Location of Residence

These are some of the points to be mindful of while writing your current location on your front desk resume:

• If you are looking for a job in your own country, write the city and state of your residence.
• If you are looking for a job in another country, write the city and country of your residence.
• Do not write your house number, street number, or your locality name. These are unnecessary details that the recruiters do not require.

Read Hiration's 2022 Guide to composing your contact information . It will help you get a better understanding of how the personal information section should be framed.

There are several front desk resume examples attached to this guide. Take a look at this hotel resume sample below to understand what a personal information section should look like:

Use Hiration's Online Resume Builder to fashion a perfect front desk resume. It comes with pre-designed & pre-filled hospitality resume templates that you can easily modify to suit your needs & preferences.

Front Desk Resume: Profile Title

Profile titles are important in your front desk resume as they directly reflect your professional status by communicating your current designation, your functional industry, and your level of seniority in your line of work to your recruiter.

This hotel resume sample shows what an ideal front desk resume profile title section should look like:

As can be seen in the example above, it is the second-largest text in the resume after the resume header and is written in the range of 14-16 font size to increase its visibility.

We would also advise you to not exaggerate your front desk resume profile title as it will come off as deliberately cheating the company.

In case you already have a front desk resume but are unsure about its competency, we will rate your resume and tell you what you can do to make it better. Use Hiration’s AI-powered Resume Review Service today.

Front Desk Resume: Professional Experience

Your professional experience section is the most important data in your front desk resume and it takes up the majority of your resume. Ensure that you draft this section thoughtfully.

You can use this section to make the recruiters recognize your potential and establish yourself as the best candidate for the job.

This can be done by following the below-mentioned guidelines:

• Use the STAR format
• Frame one-liner points
• Use bucketing & bolding

Read Hiration’s Guide on how to compose the professional experience section in your resume and establish your candidacy in the right manner.

Need a visual to what the perfect professional experience section should look like? Here’s a hospitality resume example:

Below, we have expanded on these three tips:

STAR Format

Let us start by what is considered the best format to frame the points in the professional experience section of your front desk resume.

STAR stands for:

S: Situation - The situation that led to your contributions. T: Task - A task that was assigned to you. A: Action - What action you took to fulfill the assigned task. R: Result - What were the results of this action in the form of an achievement figure.

The root of the effectiveness of the STAR format stems from the fact that it establishes a cause-effect relationship in each point between your actions and their results. This shows the recruiter the exact way you benefited the organizations that you previously worked with.

Framing Points

Another tip we want to impart is the use of framing one-liner bullets instead of paragraphs to communicate your roles & responsibilities while communicating about your previous roles.

Let us look at these two front desk resume examples below and briefly analyze them to understand the importance of framing points and how you can apply it to elevate your resume-writing process.

Example 1 :

“I addressed 30+ inquiries daily while welcoming guests and solved their requests in a timely & efficient manner. I also notified clients about payment methods & verified 300+ credit card data weekly. Moreover, I spearheaded a team of 20+ housekeeping staff members and made sure that all the rooms were clean and can be allocated to new guests. Additionally, I orchestrated rate negotiations and invoicing for 300+ large clients & business guests.”

Example 2 :

Addressed 30+ inquiries daily while welcoming guests and solved their requests in a timely & efficient manner Notified clients about payment methods & verified 300+ credit card data weekly Spearheaded a team of 20+ housekeeping staff members and made sure that all rooms were clean & can be allocated to new guests Orchestrated rate negotiations and invoicing for 300+ large clients & business guests

Framing Points Analysis

By analyzing and comparing the above two front desk resume examples, we can easily state that framing points make the resume more readable unlike the use of paragraphs.

While both the examples are stating the same information, by framing points we have made the statements more readable, clear, and easily comprehensible.

Do not be afraid of leaving a little white space as the lack of it, as can be seen in example1, will make your resume look bulky and it may not be able to effectively communicate your skills and achievements to the recruiters. Hence, invariably leading to rejection all the time.

Hence, make use of one-liner bullet points and frame these following the STAR format to achieve the shortlist that your heart desires.

Bucketing & Bolding

At last, we come to bucketing & bolding.

Here, all you need to do is identify similar points and group them under unique subheadings while highlighting the important aspects of each point like performance figures.

Let us look at these two front desk resume examples and analyze them to understand how you can also implement bucketing & bolding to enhance the quality of your front desk resume.

Client Servicing & Credit Card Verification Addressed 30+ inquiries daily while welcoming guests and solved their requests in a timely & efficient manner Notified clients about payment methods & verified 300+ credit card data weekly Supervision & Invoicing Spearheaded a team of 20+ housekeeping staff members and made sure that all rooms were clean & can be allocated to new guests Orchestrated rate negotiations and invoicing for 300+ large clients & business guests

Bucketing & Bolding: Analysis

As we can see from the above two front desk resume examples, framing one-liner bullet points alone is not enough to hold the recruiters' attention. You need a little more.

By using bucketing and bolding, you direct the attention of the recruiter to specifics that you want to make sure does not skip their notice, as is done in example 2.

Hence, frame one-liner bullets and bucket and bold them to bring out the best of your resume. This makes your resume look organized and articulate.

Framed your front desk resume already? Get an honest and articulate review through Hiration’s Resume Review Service.

Front Desk Resume: Education

Provide your educational qualifications to get an edge on your competitors. The education section of your front desk resume should ideally consist of:

• Name of your school/university.
• Name of the courses you have pursued.
• The location of your school/university.
• Date of enrolment and graduation from each course (in month and year format).

Refer to Hiration's 2022 Guide on how to list education on your resume to read an exhaustive guide on how to curate the perfect education section for your front desk resume.

Here is our hospitality resume example showcasing the ideal education section:

The above example you see is drafted with the use of Hiration's Online Resume Builder . Use it to get access to amazing designs and templates.

Front Desk Resume: Certifications

Listing your certifications on your front desk resume will add value to your professional experience and educational qualification. It can bring you to the recruiters’ attention and make them recognize your potential.

It makes you stand out as it shows your dedication. It shows that you took out time to get certified and hence singles out your passion for the job.

The certification section of your front desk resume should communicate the following details:

• Name of the certification you have pursued.
• Name of the certificate issuing body.
• Location of the certifying body.
• Enrollment and completion date in the month and year format.

You can align these points in the below-mentioned format:

{Name of certification} | {Affiliating Institution} | {Location} | {Date} (in month & year format)

If you are curious for more information, read Hiration's 2022 Guide on listing certifications on a resume. .

Look at what an ideal certification section looks like in our front desk resume example:

Take the reins of your career back by identifying the defaults of your resume. Use Hiration’s Resume Review Service to know exactly how.

Front Desk Resume: Additional Information

Although not a mandatory section, the additional information can prove to be the key to why you might be shortlisted, especially if you are just starting your career.

In this section, you can add any miscellaneous information, ranging from your ability to use multiple languages and any relevant hobbies that may help enhance your job application.

The hospitality resume sample that we have attached below shows what a perfectly composed additional information section should look like:

Front Desk Resume Key Sections

Front desk resume: key skills.

Intrigue the recruiters by using industry-specific skills in this section. Go through your resume with a fine-toothed comb and pick out the skills that the recruiter will love to see here.

Also, align your resume with the needs of the ATS by mentioning the keywords used in the job description of the job you are targeting. Although, only write the skills that are justified in your professional experience.

We would like to take this opportunity to also remind you to curate the key skills section of your front desk resume in the second-to-last step when writing your resume.

Read Hiration's 2022 Guide on what skills to put on a resume Hiration's 2022 Guide on what skills to put on a resume for a more detailed guide on this section.

Get your front desk hotel resume reviewed with Hiration’s Resume Review Service. It is free of cost and will help you get closer to a job interview!

Here is our front desk resume sample showcasing the ideal front desk resume skills section:

Front Desk Resume Summary

A recruiter will glance through your resume in less10 seconds. How can you hook their attention so that you advance to the next round?

Make their task easier by summing up the most important data at the beginning itself. Use the summary section to the fullest to make the recruiters recognize your potential.

Highlight the most significant skills you possess and your contributions and achievements towards your previous organizations without using any names.

Read the list below for tips on how to curate the perfect resume summary:

• Write your front desk resume summary at the end as it makes it easier to decide what to put on this section and eliminates the need to go back for edits.
• Start by writing your years of experience and go on to include your career highlights.
• Sprinkle the keywords used in the job description of the job you are targeting.
• Keep it limited to 3-5 lines only and write it only if you have a work experience of 3 years or more.

Read Hiration's 2022 Resume Summary Guide and write an impactful front desk resume summary yourself.

Attached below is the example of an ideal resume summary. The snippet is taken from our hospitality resume template:

Front Desk Resume Objective

The hospitality resume objective serves the same purpose as a front desk resume summary. The only difference is that the objective is required by people with no work experience or with work experience of fewer than 3 years.

They can also be used by professionals with career gaps. Here, you talk about what you can contribute towards an organization and not about what you expect from the organization.

Read Hiration's 2022 Guide on Resume Objectives to learn more about fashioning impeccable front desk resume objectives.

Resume Review Service

Get your front desk resume professionally reviewed by our resume experts at Hiration. Your resume will be reviewed in compliance with the below-mentioned parameters:

• Compliance with industry norms
• Content Relevance
• Recruiter Friendliness
• Design Compatibility
• Conversion Scope
• ATS Compliance
• Global Compatibility
• Performance Assessment
• Resume Formatting (font, margins, the order of sections, etc.)

You will also get 2 front desk resume templates for free! Use Hiration's Resume Review Service today!

Online Resume Builder for Front Desk Resume

Hiration’s Online Resume Builder is professionally designed to specifically help you curate a shortlist-worthy, ATS-targeted resume. It comes with the following resources:

• Option to save unlimited resumes
• 25+ resume designs
• Full rich-text editor
• Unlimited PDF downloads
• 100+ resume templates
• 1-click design change
• A shareable link
• Live resume editor

Use Hiration’s Online Resume Builder to write an impeccable front desk resume.

Key Takeaways

• Use STAR format to write the one-liner bullet points in the professional experience section to establish a cause-effect relationship that makes your front desk hotel resume comprehensible.
• Start every one-liner bullet point in your professional experience section with an action verb and use the past participle of the verb for all your former profiles and present continuous for present profiles.
• Apply bucketing & bolding to highlight your most significant skills and achievements while framing the bullets in your front desk resume.
• Write a front desk resume summary if you hold an experience of 3 years and above and a hospitality resume objective for 3 years and less of work experience.
• Provide performance figures in the professional experience section wherever applicable.
• Use the month and year format to write dates throughout all sections of your front desk resume.
• Keep the length of your hospitality resumes to a single page. Only exceed this length if you have more than 10+ years of experience.

We have now come to the end of this blog.

It’s time for you to put this knowledge to use and start writing your job-winning front desk resume. Head on over to Hiration’s Online Resume Builder and make your job easier.

Go to Hiration resume builder and create a professional resume for yourself. Additionally, reach out to us at [email protected] and you can get 24/7 professional assistance with all your job & career-related queries.

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• • Managed a daily average of 100+ calls, ensuring prompt and accurate communication between clients and executives.
• • Implemented an improved visitor check-in process, reducing wait times by 30% and enhancing overall visitor satisfaction.
• • Coordinated scheduling and appointments for a team of 50+ employees, resulting in a 15% increase in meeting efficiency.
• • Processed and delivered mail and packages for 300+ employees, ensuring timely distribution with zero errors.
• • Assisted in organizing and filing critical documents, leading to a 20% reduction in retrieval time for client records.
• • Supported billing processes, helping to resolve client inquiries and reduce outstanding balances by 10%.
• • Answered and directed a high volume of incoming calls daily, ensuring seamless communication within the office.
• • Organized and maintained client records, improving document retrieval time by 25%.
• • Scheduled and coordinated appointments for senior management, optimizing their calendars and ensuring punctuality.
• • Managed the front desk during peak hours, greeting and directing over 150 visitors daily.
• • Assisted in the preparation and processing of monthly billing statements, reducing billing discrepancies by 15%.
• • Greeted and assisted over 100 visitors daily, providing excellent customer service and ensuring a positive experience.
• • Managed scheduling for executives, resulting in improved time management and reduced scheduling conflicts by 20%.
• • Handled and distributed mail, ensuring all deliveries were correctly logged and delivered promptly.
• • Maintained organized files for billing and customer records, enhancing the office's operational efficiency.

9 Front Desk Receptionist Resume Examples & Guide for 2025

Front desk receptionists manage a variety of administrative duties, ensuring smooth operations and excellent customer service. Highlighting your experience with scheduling appointments, handling customer inquiries, and managing phone calls will strengthen your resume. Include abilities such as proficiency in office software, strong communication, and multitasking to make a strong impression. Demonstrating your experience in conflict resolution and your commitment to maintaining a welcoming environment will effectively illustrate your contributions.

All resume examples in this guide

Entry-Level Front Desk Receptionist

Front Desk Medical Receptionist

Hotel Front Desk Receptionist

School Front Desk Receptionist

Front Desk Manager

Front Desk Supervisor

Front Desk Agent

Front Desk Coordinator

Written by Gabriela Manova

Resume Guide

Front desk receptionist resume sample.

Resume format

Resume experience

Resume with no experience

Front desk receptionist resume skills

Education and certifications

Resume summary

Additional sections

In conclusion

By Experience

As a front desk receptionist, you're not just the first person clients meet—you’re the face of the company. Even on days when you're not feeling 100%, remember: you're the pivotal presence who keeps the office humming. In today's fast-paced corporate world, your role is more crucial than ever.

With the rise of artificial intelligence, you might wonder about its impact on your job. However, despite technological advances, AI cannot replicate the personal connection and emotional intelligence you bring to the front desk.

Consider this insight from an AI receptionist blog :

“Despite advances in AI, human receptionists are preferred for their ability to understand and connect with clients personally, making them irreplaceable in roles that require a personal touch.”

So, fear not, and dive into creating your own competitive front desk receptionist resume with our comprehensive guide!

Key takeaways

• Choose the reverse-chronological format—a timeless classic that’ll list your experience clearly.
• Keep your information concise by using a one-page resume and a two-column format.
• Focus on your achievements in your experience section.
• Apply for jobs even with no experience, emphasizing your skills, academic achievements, and volunteer work.
• Outline your hard skills in a separate section and weave your soft skills into your experience or summary entry.
• Use your education and additional training to show dedication and organization.

Let's examine a sample resume to better understand these concepts in action.

Wondering where to start? Use Emily’s resume as a template, or create your own with our Enhancv builder !

Emily Johnson front desk receptionist [email protected] | @LinkedInProfile | Seattle, WA

Summary Highly organized and efficient front desk receptionist with over 3 years of experience in providing exceptional administrative support and customer service in fast-paced environments. Adept at managing multiple tasks simultaneously while maintaining a welcoming and professional demeanor. Expertise in effective communication and fostering positive interactions with both clients and staff to enhance operational flow and client satisfaction.

front desk receptionist Amazon, Seattle, WA June 2020 – Present

• Facilitate seamless front desk operations, such as greeting visitors, handling incoming calls, and managing correspondence with stakeholders.
• Enhance customer experience through attentive service, timely resolution of inquiries, and effective communication, handling up to 50 client interactions daily.
• Coordinate appointment scheduling and event logistics, successfully managing corporate events and handling complex scheduling scenarios that illustrate adept event planning and conflict resolution skills.

Administrative Assistant Starbucks, Seattle, WA January 2018 – May 2020

• Supported a team of 20 by managing administrative duties, including documentation, filing, and internal communication, improving team efficiency by 30%.
• Organized and maintained inventory supplies, reducing operational costs by 15% annually through strategic vendor negotiations.
• Assisted in planning and execution of corporate meetings and events, highlighted by proactive conflict management during event planning to ensure seamless execution.

Education Associate Degree in Business Administration Seattle Central College Graduated: 2017

• Engaged in hands-on projects in Managerial Economics and Strategic Management, developing critical thinking and decision-making skills relevant to business administration.
• Graduated with Honors, consistently achieving a place on the Dean’s List for academic excellence throughout the program.

Certifications Certified Administrative Professional (CAP) Microsoft Office Specialist (MOS)

• CRM Software (Salesforce, Microsoft Dynamics)
• Financial Record Keeping
• English (Native)
• Spanish (Conversational)

Moving from our resume sample, let's delve into the best formats to list your professional details effectively.

How to format a front desk receptionist resume

Different resume types  cater to different needs, but the one that'll work best for a front desk role is the reverse-chronological format . It favors structure by listing your experience starting with the most recent, to give a clear insight into your work history. This approach presents your credentials in an inviting and organized manner, making potential employers feel as welcome as if they were meeting you at a front desk.

Top sections on a resume

Start by outlining the most important front desk resume sections :

Contact information

• Summary/Objective
• Work experience

Details on each section follow.

Resume design tips

• Show you can present information in a straightforward manner with a one-page resume . A concise resume  is preferred in the busy schedules of recruiters.
• You can shorten your resume  and save space by using a two-column layout .
• Keep your margins between 0.5” and 1”  on all sides for readability.
• A uniform color scheme  in dark gray, blue, or green can draw attention to important information. Pair with an  easy-to-read font , like Rubik, for optimal results.

A clear resume header  is one of the elements forming a stand-out resume . So, make sure yours contains essential contact information : your name, job title, and a professional email address . Skip the photo  unless it’s part of the requirements for the position.

Contrary to popular belief, our tests showed that fonts, colors, columns, and resume length don’t affect Applicant Tracking Systems  parsing. Focus on matching job description language and formatting details like dates and bullet symbols as those may affect your application.

File formatting

A PDF document  will keep the elements of your chosen resume template  in place. Name it using  this foolproof convention: FirstName_LastName_JobTitle.

If you’ve got a resume already, try it against our free AI resume checker  to ensure it’s up to standard.

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After discussing the elements of your resume format, we'll now focus on articulating your professional experiences compellingly.

How to write your front desk receptionist resume experience

Instead of just listing daily tasks in your experience section , outline your achievements and how you've positively impacted your previous workplaces. Remember, the hiring manager will already know what a day-to-day looks like. So, show them how you've brought unique value to your past employers. This gives a clear picture of what you can offer their organization.

The key info you should put in this section covers:

• The companies you worked for, your roles, and the period you spent there.
• The successful execution of your responsibilities.
• Specific types of software you worked with.
• Tangible contributions.

Let’s dive into a real job posting and explore how to craft your experience section effectively.

Position Overview

The medical receptionist will assist the department with coordination of the daily operations of the front desk and other duties to ensure efficient workflow and patient care.

Job Duties & Essential Functions

• Perform all necessary receptionist duties: answering, screening, and routing phone calls. Take appropriate messages and ensure the proper delivery of those messages. Be polite at all times.
• Assess telephone calls, including determining the urgency of calls and referring urgent medical queries to a physician or nurse immediately.
• Maintain clean and organized reception area.
• Utilize Electronic Medical Records (EMR) and/or other systems for check-in/check-out processes like verifying patient demographics, insurance information, obtaining patient signatures on applicable patient forms, and having the patient complete any paperwork associated with the visit.
• Enter/scan patient data into the EMR.
• Collect any necessary payments and process accordingly.
• Facilitate patient flow by notifying the provider of patients’ arrival, delays or backlogs and communicate with other staff and/or patients as necessary.
• Schedule patient appointments and remind the patients of any necessary documentation that may be required for their appointment.
• Schedule any services or procedures as needed.
• Obtain/retrieve referrals/authorizations/eligibility verification that may be required.
• Telephone patients if there is a change in the physician’s schedule and/or if the patient’s appointment needs to be rescheduled.
• Keep office supplies adequately stocked by anticipating inventory needs and placing orders or advising the office manager of items needed.
• Ensure HIPAA guidelines are followed at all times.

Required Education & Qualifications

• High School diploma/GED.
• Strong organizational and communication skills (both verbal and written).
• Excellent typing skills and friendly telephone etiquette.

Preferred Qualifications

• Graduate of an accredited Medical Office Administration program.
• 6 months experience working as a Medical Receptionist in a high-volume physician practice.
• 1 year of clerical experience.
• Proficient in using an EMR and a practice management system.

Create a targeted experience section

A key step for candidates applying for a front desk receptionist position is to customize their application according to the job listing. By incorporating specific keywords from the job description  into your resume, you immediately signal to HR that you’re well-suited for the role.

Here’s how an experience section can be effectively tailored  for a front desk receptionist position:

• • Managed front desk operations including call screening, routing, and precise message taking for over 30 daily calls, enhancing communication efficiency.
• • Maintained cleanliness and organization of the reception area, ensuring a welcoming environment for patients.
• • Processed patient check-ins and check-outs using Epic EMR system, verified insurance details, and facilitated smooth patient flow.

It’s a strong example because:

• The experience details daily front desk operations, patient flow management, and use of the Electronic Medical Records system, which directly address the core responsibilities outlined in the job posting.
• The bullets provide measurable outcomes such as enhancing communication efficiency and maintaining a welcoming environment, showcasing the candidate's impact in previous roles.
• The description underlines skills in managing communication, organizational tasks, and technology, which are essential for the medical receptionist role.

With your experience laid out, it's crucial to quantify your achievements—here’s how to do it effectively.

How to quantify your experience on a resume

A sure way to engage recruiters with your professional story is to emphasize the measurable impact of your actions in the workplace. The main thing to remember about this approach is that plain numbers hold no significance to recruiters. Try to tell a story where numbers illustrate your achievements .

• Include the size of the facilities where you've worked before to demonstrate your efficiency in handling high-volume locations.
• Mention the number of phone lines you've handled simultaneously as it shows your multi-tasking ability and efficient time management.
• Detail any significant reduction in admin errors or wait times under your supervision, providing concrete proof of your effectiveness.
• Document the number of staff you've coordinated with to show your leadership abilities.
• Indicate if you've handled sensitive data or financial transactions regularly as these display responsibility and trustworthiness.

If your experience is limited, don't worry. We’ll now discuss how to make your resume shine, even without traditional experience.

How do I write a front desk receptionist resume with no experience?

A front-desk job is great for fresh graduates as it can quickly utilize their eagerness to learn, positive attitude, and the fact they’re quick on their feet. So, it’s a job you can do even if you have little to no experience . Follow these tips:

• Opt for a skills-based format  to put focus on your abilities, which is especially helpful if you're new to the industry.
• Whether it's your high school diploma , college coursework, or an incomplete degree , focus on relevant accomplishments, such as a high GPA , relevant courses, or academic awards.
• Emphasize transferable skills  such as communication, teamwork, and attention to detail, which are crucial for a front desk position.
• Add volunteer work to your resume to reflect your initiative and dedication as well as your commitment to community service—qualities that are highly valued in customer-facing roles.

You’ll see a good example of a resume objective  below. This statement should be no more than three sentences long. and is suitable for  entry-level positions  or for those switching careers. To succeed, orient it towards your own career goals, but still show recruiters what you can do for the company you’re applying to.

Let’s now transition from the experience section, and cover the hard and soft skills that make you a strong candidate.

In front desk receptionist roles, your skills can help you excel even if you don’t have much experience. They can give you know-how to tackling problems you’ve never experienced before.

A resume skills section  usually includes hard skills—industry-specific abilities, such as working with different types of software, and soft skills, which reflect your abilities to form and maintain relationships.

Convince recruiters of your adaptability by organizing the hard skills  into a distinct section, allowing them to quickly identify which software you’re proficient in and what industry-specific capabilities you possess.

It's important to be truthful about your skill level , as this information can be readily verified.

Key hard skills for a front desk receptionist may include:

Best hard skills for your front desk receptionist resume

• MS Office proficiency
• Multi-line phone system operation
• POS system operation
• Customer relationship management software
• Desktop publishing tools
• Business correspondence
• Email management software
• Scheduling software
• Electronic calendar management
• Basic accounting
• Inventory management software
• Database management
• Payment processing
• Document management software
• Work order management software
• Office machines operation (fax, scanner, photocopier)
• Receptionist software (e.g., Claritysoft Live)
• Computer hardware basics

Disperse your soft skills  throughout your resume summary or objective and your experience section, using specific examples.

Try incorporating some of these interpersonal skills:

Best soft skills for your front desk receptionist resume

• Communication
• Active listening
• Multitasking
• Attention to detail
• Time management
• Professionalism
• Problem solving
• Conflict resolution
• Adaptability
• Friendliness
• Assertiveness
• Stress management
• Collaboration
• Responsiveness
• Accountability

Now, let’s enhance your resume by incorporating your education and certifications.

How to list your certifications and education on your resume

Many believe that a college degree isn't necessary for front desk receptionist positions. Indeed, entry-level roles often require only a high school diploma. However, having a college degree on your resume can distinguish you from other candidates.

A higher education not only boosts your competitiveness but also broadens your opportunities for career advancement within administrative or management roles.

Let’s look at an excellent example tailored to the job posting above:

• • Relevant coursework: patient care management, medical billing, and healthcare administration.
• • Developed strong organizational and communication skills, essential for a high-volume physician practice.

This example highlights education targeted toward a medical receptionist role, showing relevant skills and a strong GPA. It demonstrates the candidate’s readiness and qualifications for the job.

Even if you don’t have a degree, you can show you’re invested in the field by listing certifications on your resume . 

Consider adding these to your front desk application:

Best certifications for your front desk receptionist resume

• Certified Front Desk Representative (CFDR)
• Medical Front Office Assistant and Administration Specialist
• Microsoft Office Specialist Certification (MOS)
• Certified Administrative Professional (CAP)
• American Hotel & Lodging Educational Institute Front Desk Representative Certification (AHLEI)

Having detailed your educational background and certifications, let's consolidate your professional narrative in a compelling resume summary.

How to write your front desk receptionist resume summary

If you’re more experienced, consider combining our tips on experience, skills, and education above to create an enticing resume summary . It should clearly outline your relevant experience in just 3 - 4 sentences.

Write in the active voice to show your skills and emphasize how you're ready to make a positive impact at the company you want to join. Refrain from using the first person narrative (“I did,” “I worked”). Removing personal pronouns saves space and declutters the resume.

To sound more professional, use this simple formula to describe your achievements:

[ Action verb ] + something you did + result of your efforts + [ quantified achievement ]

Here’s an example of a front desk receptionist summary tailored to the job advertisement from above:

This summary emphasizes the candidate's relevant experience, proficiency with EMR systems, commitment to patient care and privacy, and their ability to handle the demands of a busy medical office, aligning closely with the job description's requirements.

Finally, let’s expand beyond the basics with additional sections that can provide a more complete picture of your qualifications.

Additional sections for a front desk receptionist resume

Optional sections on a front desk resume allow you to show relevant skills and personal qualities that don’t fit into the standard categories.

Here are some suggestions:

• List any additional languages  you speak fluently. Multilingual abilities are highly prized in front desk roles, particularly in diverse or international settings.
• Highlight any recognitions received  for customer service excellence, teamwork, or efficiency to establish a record of outstanding performance.
• Outline volunteer positions , especially those involving customer service or community engagement, to illustrate your commitment to helping others and working in service-oriented roles.
• Include interests  that demonstrate interpersonal skills, such as participating in team sports, or interests that show a commitment to personal growth and learning.
• Mention membership in relevant organizations  like the American Hotel & Lodging Association or others related to hospitality and customer service.

You can make the most out of your front desk experience by following our tips on experience, education, and skills. Implement our strategies to clearly demonstrate your expertise in handling the diverse responsibilities of a front desk receptionist, making you a compelling candidate for any employer.

Front Desk Receptionist resume examples

Explore additional front desk receptionist resume samples and guides and see what works for your level of experience or role.

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